Privacy Policy
How we collect, use, protect, and retain the information you share with us online, by phone, or in the shop.
Last updated: 2026
This Privacy Policy is maintained by Minkel Safe & Lock Co., Inc. ("we", "us", "our") and describes our privacy practices for customers and website visitors in the United States. It applies to information we collect through our website, contact forms, phone calls, emails, and in-person visits to our shop.
1. Scope
This policy covers the personal information we collect when you request a locksmith quote, schedule service, browse our website, or otherwise interact with us. It does not apply to third-party websites or services that we do not own or control, and we encourage you to review their privacy policies before submitting information to them.
2. Information We Collect
We collect information that is reasonably necessary to provide locksmith and security services, communicate with you, and maintain our website. The types of information we collect include:
- Contact information — name, phone number, email address, and the property or service address you provide.
- Service details — descriptions of lock, key, door, safe, or access-control work you need; photos or other information you voluntarily share; and any preferences or special instructions.
- Communication records — emails, call notes, and messages related to scheduling, quotes, follow-ups, and customer service.
- Website usage information — IP address, browser type, device type, operating system, pages visited, time spent on pages, referral source, and general location derived from your IP address. This information is typically collected through cookies and similar technologies.
- Business records — invoices, payment confirmations, and warranty or service history when needed to complete and support your work.
We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or health information through this website. We also do not buy personal information from data brokers or marketing lists.
3. How We Use Your Information
We use the information we collect for the following business and service purposes:
- To respond to your inquiries, provide estimates, schedule appointments, and dispatch a technician to your location.
- To complete locksmith and security services, process invoices, and provide receipts or service records.
- To communicate with you about your appointment, service updates, warranty matters, or follow-up support.
- To maintain, improve, and secure our website and to understand how visitors use our content.
- To comply with legal obligations, enforce our terms, and protect our rights, property, and safety.
We do not use your contact information to send unsolicited marketing, and we do not share your personal details with unrelated third parties for their own marketing purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. Our website uses HTTPS encryption to help protect data transmitted between your browser and our hosting environment. Access to customer records is limited to employees and contractors who need the information to perform their jobs.
No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Retention & Deletion
We retain personal information for as long as necessary to fulfill the purposes described in this policy, provide warranty and follow-up service, satisfy legal or tax obligations, and resolve disputes. When information is no longer needed, we delete, anonymize, or securely dispose of it.
8. Your Privacy Choices
You have choices regarding your personal information:
- Access and correction — you may ask us what personal information we have about you and request corrections to inaccurate data.
- Deletion — you may request that we delete the contact and service information we hold about you, subject to legal or business record retention requirements.
- Opt-out — if you receive any promotional communication from us (which we do not send today), you can opt out by following the instructions in that message or contacting us directly.
- State privacy rights — depending on your state of residence, you may have additional rights under state consumer privacy laws, such as the right to know, access, delete, or opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us using the information below. We will verify your request before taking action.
9. Children's Privacy
Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. We encourage you to review this page periodically. For material changes, we may post a more prominent notice or contact you directly when appropriate.
11. Contact Us
If you have any questions about this Privacy Policy, how we handle your information, or if you would like to exercise a privacy right, please contact us:
Minkel Safe & Lock Co., Inc.
905 Forest Avenue, Staten Island, NY 10310
Phone: 718-442-2626
Email: info@minkelsafeandlock.com
This Privacy Policy is provided for general informational purposes. For legal advice about your specific obligations, please consult a qualified attorney or privacy professional.