Locked Out? Here's What to Do Before You Call

First: check every other door and ground-floor window. Most lockouts end here.

Second: if you have a smart lock or keypad, try a hard reset using the manufacturer's pinhole procedure.

Third: call a neighbor or family member with a spare. If none of that works, call us at 718-442-2626 — we're 24/7 across Staten Island, Brooklyn, and Northern NJ, and we don't drill what we don't have to.